targeting IT operations, customer support leads, and data protection officers.
The Challenge
Screenshot sharing has become ubiquitous in remote and hybrid work environments: Slack, Teams, Jira, Confluence, and email regularly receive screenshots of application interfaces, customer records, error messages, and system outputs. These screenshots frequently contain PII visible in the screen content: customer names in CRM records, email addresses in inbox views, phone numbers in contact pages, financial data in spreadsheet screenshots. Internal sharing of these screenshots can violate GDPR data minimization and access control requirements — support agents without account management access receiving screenshots of full customer records, or screenshots shared with external contractors who don't have data processing agreements.
By the Numbers
- Internal sharing of these screenshots can violate GDPR data minimization and access control requirements — support agents without account management access receiving screenshots of full customer records, or screenshots shared with external contractors who don't have data processing agreements.
Real-World Scenario
A SaaS company's IT help desk creates Jira tickets with screenshots of user account problems. Screenshots contain user email addresses, subscription details, and billing information. After a GDPR review found that screenshots in Jira were accessible to all 200 engineering staff (including contractors without DPAs), the company implemented anonym.legal image scanning as a pre-sharing step. Support agents scan screenshots before attaching to tickets; PII-detected screenshots go through a quick anonymization review. Internal PII exposure incidents in ticketing system reduced by 90%.
Technical Approach
Image PII detection processes PNG and JPG screenshots, applying OCR to extract visible text and NLP to detect PII entities in the extracted text. The anonymized output reports which entities were found in the screenshot content. Users can clean screenshots before sharing them internally or with external parties. Particularly useful for Jira/ServiceNow ticket documentation, internal wiki screenshots, and contractor-facing technical documentation.
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